SHIPPING CONDITIONS

 

Ecolignum provides you with durable and long-lasting products of the highest material and manufacturing quality. Our employees carefully inspect the products for external damage before they leave our dispatch department. We hand over the packages to our logistics partner in perfect condition. Please check the packaging or the item for any damage upon receipt. If the packages show visible damage or tears, you should indicate this on the delivery note or shipping computer when you countersign. If you have any reason to complain or are not satisfied, please contact us. Delivery within Germany is free of charge on working days between 8 am and 4 pm, and is made to the first door. Shipping in Europe is only on the mainland. We can ship to European and German islands at an additional cost.